Be aware of your biases when you are approaching a problem, stay curious, and do not take things as you always did. Ultimately, progress is made when a different way is carved, and you start walking on a new path. I wrote about my colleague […]
Sympathy, Empathy, and Compassion
A compassionate Leader has the necessary EQ to empathize with his Team; a compassionate leader doesn’t hesitate to show and lead by example what she is expecting from her Team, feels what they feel but she can bring the needed perspective to change the situation. […]
Customer’s Satisfaction and win-win
You cannot think of every customer’s demand, but you need to put some flexibility in your SOP and its execution or–at least–teach flexibility to your employees. Customer’s satisfaction and striving for win-win. This is a true story: during the past Christmas holidays, I travel with […]
Comparison
No matter if you’re looking for a job, you’re trying to ace that presentation, or to make a plan for your future career, reaching out and building a network that supports your efforts and challenges you in your thoughts, is essential. The other day I […]
Conflicts
Marc is a very nice guy. A few years back he transitioned from another division into mine, and he is now one of the Production Team Leaders in a large factory.Marc deals well with conflict, because he is making good decisions every day, ship the […]
Coaching Questions
A few days back, in a regular coaching touch base with one of my team members, I touch the topic of clear coaching questions. “How do I keep my colleagues from the production team engaged? I need them to help me to see blind spots […]